Store Policy

Orders can be cancelled up to 3 days before the day of despatch, when a full refund will be credited within 7 days. For online purchases, the customer has the right to cancel an order up to fourteen days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above once the hamper has been returned. Notification of cancellation must be in writing - letter or email. Please see details below. Cost of return to be paid by the customer. Unfortunately, we are unable to accept any liability for any damages caused during transit with our chosen third party. However, we will try our best to rectify any issues where possible.

The Suffolk Hamper Company Ltd
Benton End Farm, Benton Street, Hadleigh, Suffolk, IP7 5JR

Tel: +44 (0) 1284 844059

E-mail: info@thesuffolkhampercompany.com

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